Privacy policy
Last updated: 20th July 2024
This Privacy Policy explains how Eranders ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from eranders.com (the "Site") or communicate with us (collectively, the "Services"). "You" refers to users of the Services, including customers and website visitors.
By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally. We will post any changes on this page and update the "Last updated" date.
How We Collect and Use Your Personal Information
We collect personal information from you to provide our Services. This includes:
- Contact details: name, address, phone number, email.
- Order information: billing and shipping address, payment details.
- Account information: username, password.
- Shopping information: items viewed or added to your cart or wishlist.
- Customer support: information you provide when contacting us.
We also collect data automatically through cookies and similar technologies, such as IP address, device and browser details, and usage data.
We may also receive information about you from third parties, like payment processors and service providers.
How We Use Your Information
- Providing Services: processing payments, fulfilling orders, managing your account, arranging shipping, and handling returns.
- Marketing: sending promotional messages and advertising our products.
- Security: detecting and preventing fraud.
- Customer Support: responding to your enquiries and improving our Services.
Cookies
We use cookies to improve our Site and Services. For more information on cookies, visit [Shopify’s Cookie Policy](https://www.shopify.com/legal/cookies).
Sharing Your Information
We may share your information with:
- Service providers: like IT services, payment processors, and shipping companies.
- Business partners: including Shopify.
- Legal reasons: complying with laws, enforcing our policies, protecting our rights.
Your Rights
Depending on your location, you may have rights including:
- Access: request a copy of your personal information.
- Delete: ask us to delete your information.
- Correct: update your information.
- Opt-out: of certain data uses, like marketing.
You can exercise these rights by contacting us. We may need to verify your identity.
Contact Us
If you have questions or concerns, please contact us:
Email: hello@eranders.com
Phone: 01224 379780
Address: Eranders Limited, 10 Broomhill Road, Aberdeen AB10 6HS, United Kingdom
For data protection laws, we are the data controller. Our representative in the EEA and UK is Dorcas Ayegba, reachable at the above phone number.